Shipping & Delivery

Last Updated: September 2026

Thank you for shopping with MIXCASE. We work to process and deliver every order as quickly and reliably as possible.

Order Processing

Orders are generally processed within [1–3 business days] after payment has been successfully completed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During major sales, holidays, product launches, or other high-volume periods, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times begin after your order has been shipped and do not include processing time.

United States: [7–15 business days]
Canada: [8–18 business days]
United Kingdom: [6–15 business days]
Europe: [7–18 business days]
Australia & New Zealand: [7–18 business days]
Other International Destinations: [10–25 business days]

These delivery times are estimates and are not guaranteed.

Delivery may occasionally be affected by customs processing, weather, local postal delays, peak-season demand, or other circumstances outside our control.

Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Promotional free-shipping offers may be available from time to time and may be subject to minimum purchase requirements.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take 24–72 hours to appear after shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please message us immediately through our official Instagram or Facebook page.

We will do our best to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.

MIXCASE is not responsible for packages that cannot be delivered because an incorrect or incomplete address was provided by the customer.

Failed or Returned Deliveries

If a package is returned to us because of an incorrect address, unsuccessful delivery attempt, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please check the tracking information first.

If there has been no meaningful tracking update for an extended period, contact us and we will assist with an investigation.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it:

• Check around your property and mailbox.
• Ask household members or neighbors.
• Contact the local carrier.
• Allow an additional 24–48 hours, as some carriers mark parcels as delivered before final delivery.

If the package is still missing, contact our support team.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by MIXCASE.

Multiple Packages

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number.

Questions

Need help with shipping or tracking?

Message MIXCASE through our official social media channels:

Instagram: @[mixphonecase]
Facebook: [mixphonecase]

Please include your order number so we can assist you faster.