FAQ

What phone models do you offer?

MIXCASE offers cases for a wide range of popular iPhone and Samsung Galaxy models. Available models vary by design. Please select your exact phone model on the product page before adding the item to your cart.

How do I know which iPhone model I have?

On your iPhone, go to Settings → General → About → Model Name.

What happens if I order the wrong phone model?

Contact us as soon as possible. If your order has not yet been processed, we may be able to change the model. If it has already shipped, please refer to our Returns & Refunds Policy.

How long does shipping take?

Most orders require approximately [1–3 business days] for processing. Delivery times vary by destination. Please visit our Shipping & Delivery page for estimated delivery times.

How can I track my order?

After your order ships, we will email you tracking information. Tracking may take 24–72 hours to update.

Can I change my order?

Message us on Instagram or Facebook as soon as possible after placing your order. Changes are not guaranteed once processing has started.

Can I cancel my order?

Send us a message as soon as possible. We may be able to cancel an order that has not yet entered processing. Once an order has shipped, it can no longer be canceled.

What if my case arrives damaged?

Please send us a direct message on Instagram or Facebook with your order number and clear photos showing the issue. Our customer care team will review it and provide an appropriate solution.

Do you ship internationally?

Yes. MIXCASE ships to many international destinations. Shipping availability and cost are shown at checkout.

Will I need to pay customs fees?

Depending on your country, international orders may be subject to import duties, VAT, or customs charges.