Returns & Refunds

Last Updated: September 2026

We want you to be happy with your MIXCASE purchase. If something isn't right, please review the policy below and contact us if you need assistance.

30-Day Return Policy

Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must:

• Be unused and in its original condition
• Be free from scratches, marks, or other damage
• Include the original packaging where reasonably possible
• Have been purchased directly from mixphonecase.com

How to Request a Return

Before returning any item, please contact MIXCASE through our official Instagram or Facebook page.

When messaging us, please include:

• Your order number
• The item you would like to return
• The reason for the return
• Clear photos if the product is damaged, defective, or incorrect

Instagram: @[mixphonecase]
Facebook: [mixphonecase]

Please wait for return instructions before sending an item back.

Wrong Phone Model Ordered

Please carefully check your phone model before placing your order.

If you accidentally order the wrong model, you may request a return or exchange within the applicable return period, provided the item remains unused and eligible for return.

Return shipping costs for items ordered in the wrong size/model are generally the customer's responsibility.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos showing the issue.

After verification, we may offer an appropriate resolution such as a replacement or refund at no additional cost.

Change of Mind

If you simply change your mind, eligible unused products may be returned within the return period.

Unless required otherwise by applicable law, return shipping costs are the customer's responsibility.

Non-Returnable Items

The following may not be eligible for return:

• Items showing signs of use or damage caused after delivery
• Personalized or custom-made items
• Final Sale items where clearly identified before purchase
• Gift cards

This does not affect rights you may have under applicable consumer protection laws.

Refunds

Once a return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear.

Original Shipping Charges

Original shipping fees are generally non-refundable unless the order was incorrect, defective, or damaged due to an error on our part, or where otherwise required by law.

Cancellations

Contact us as quickly as possible if you would like to cancel an order.

If an order has not yet entered processing, we will do our best to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible.

European Union / United Kingdom Customers

Customers located in jurisdictions that provide statutory cancellation or withdrawal rights retain those rights where applicable.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Contact Us

For returns, refunds, exchanges, or damaged items, send us a direct message:

Instagram: @[mixphonecase]
Facebook: [mixphonecase]

Please include your order number in your message.